Privacy Policy — Newphonia

Newphonia — RAGENCIA SAS

PRIVACY POLICY

NEWPHONIA

Last updated: April 20, 2026

This policy explains how RAGENCIA SAS ("Ragencia") processes personal data in connection with the Newphonia service.

1. Data Controller

RAGENCIA SAS
35 rue Pastorelli, 06000 Nice
Email: contact@ragencia.com
SIREN 941 070 492 -- VAT FR07941070492

2. Data Collected

Depending on your use, we may process the following data in particular:

  • Account data: name, email, login credentials, preferences, settings.
  • Subscription/billing data: plan, history, status, invoice (payment data is generally processed by our payment provider; we do not store full card details).
  • Technical data: IP address, logs, device identifiers, browser, language, operating system, playback/error events, security.
  • Usage data: listening/streaming history, playlists, favorites, interactions.
  • Support: communications and attachments sent to support.
  • Cookies/trackers: according to your choices (see Cookie Policy).

3. Purposes and Legal Bases

We process your data for the following purposes:

  • Providing the Service (account creation, access, streaming) -- performance of the contract.
  • Managing the NewPhoniaPro subscription (billing, accounting, anti-fraud) -- performance of the contract / legal obligations.
  • Security (fraud prevention, abuse, attacks) -- legitimate interest / legal obligations.
  • Improvement (audience measurement, diagnostics, performance) -- legitimate interest and/or consent depending on the trackers.
  • Communication (Service-related messages, support) -- performance of the contract / legitimate interest.
  • Marketing (if applicable) -- consent or legitimate interest depending on the case and applicable regulations.

4. Recipients

Your data may be accessible to:

  • authorized Ragencia teams;
  • our service providers (hosting, emailing, payment, support) strictly for the performance of their duties;
  • authorities if required by law.

5. Transfers Outside the EU

If certain service providers are located outside the EEA, we implement appropriate safeguards (e.g., standard contractual clauses) where required. As some of our service providers are located in the United States, including Google and Meta, data transfers are governed by the Data Privacy Framework (European Commission adequacy decision of July 10, 2023).

6. Retention Periods

We retain data for as long as necessary:

  • for the operation of the Account and the Service;
  • for subscription management;
  • for compliance with legal obligations (e.g., accounting);
  • for dispute management.

Exact retention periods may vary depending on the nature of the data and the context.

7. Security

We implement reasonable technical and organizational measures (access control, encryption where relevant, backups, logging, etc.). As no system is infallible, we cannot guarantee absolute security.

8. Your Rights

In accordance with the RGPD (GDPR), you have the right to access, rectify, erase, restrict, object to, and port your data (subject to conditions), as well as the right to withdraw consent.

To exercise your rights: contact@ragencia.com (subject: "Personal Data -- Newphonia").

You may also file a complaint with the CNIL (French Data Protection Authority).

9. Cookies and Trackers

See the Cookie Policy (consent, purposes, settings).

10. Updates

We may update this policy. The applicable version is the one published on the website/Application at the time of consultation.

© 2026 Newphonia. All rights reserved.

© 2026 All rights reserved.